FAQs

Placing & Editing orders

Is doofood a subscription service?

No. You can place an order only for the weeks you want to. So you will never have to worry about paying for an unexpected delivery because you forgot to skip.

What’s my weekly cutoff date & time to make changes to each upcoming order?

We ship out twice a week for most of the region.

Order deadline for Monday ~ Wednesday delivery is Saturday 8 AM. And order deadline for Thursday ~ Saturday delivery is Tuesday 8 AM.

For exact delivery date to your region, kindly visit our menu page and enter your zip codes.

Is there a minimum order amount to place an order?

Yes. We have a $60 minimum order amount due to the high cost of shipping & packaging.

How do I reschedule a delivery?

You can cancel your order under Order History page, then place a new order.

Upon cancellation, doofood credit is provided to your account for the same amount.
So you can use your doofood credit to place a new order without processing a new payment with your credit card.

How do I view my upcoming menus?

We feature next three week's menu at a time.

You can check out future week's menu by clicking on the right arrow of the menu page.

If I cancel my future order, how am I refunded?

DOOFOOD credit is provided to your account at the same monetary value. You can use this credit for future orders.

If you wish to receive a full cash refund, you can email us at family.service@doofood.com and we will process it right away.

Recipes & Ingredients

Do I have to wash ingredients?

No. All ingredients are pre-washed and pre-cut. Ready to be cooked.

How long does it take to cook DOOFOOD?

Cooking time varies between 6 minutes to 20 minutes per single serving. It will take slightly longer for larger portions. We provide cooking time reference for all servings on the recipe sheet included in the delivery.

How many dishes do you have?

We feature 32 unique dishes per week along with Korean BBQ, kimchi, and others.

What kitchen tools do I need to cook DOOFOOD?

Most recipes will require olive oil + a pot, and/or pan. Few recipes will require the use of a colander. None of our recipes requires a knife.

Which ingredients do you assume I have at home?

Salt, pepper and olive oil. That's it.

Does DOOFOOD meal kit offer rice as well?

Yes. We offer microwavable hetban rice as an additional purchase.

For many days will the ingredients remain fresh from the day of the receipt?

Ingredients will remain fresh for 5~7 from the day of package arrival.

Most protein should be stored frozen, and veggie packs should be stored refrigerated.

Is the receipe included in the Meal Kit?

Simple cooking instructions are provided with the ingredients.

For detailed information about a meal, you can scan QR code that is provided with the meal.

Are DOOFOOD ingredients non-GMO?

We source organic and non-GMO ingredients as much as possible.

At the same time, we are not able to source many ingredient that is non-GMO certified. In such cases, we source ingredients from Korea which tends to be non-GMO.

Does any of DOOFOOD recipe include MSG?

We do not use MSG for any of our sauces.

When we source sauce bases such as pepper paste and soybean paste, we make sure the ingredient does not include MSG (monosodium glutamate).

How does DOOFOOD obtain nutritional contents of each recipes?

DOOFOOD uses USDA (U.S. Department Agriculture) nutrition database to analyze each ingredient then compiles to produce full nutrition chart of each recipe.

Does DOOFOOD offer any special type of meals?

Not yet. However, we plan to provide such service in the future.

Delivery & Shipping

Where does DOOFOOD deliver to?

We deliver to most addresses within the 48 contiguous states excluding Alaska and Hawaii of the United States.

How do I skip a delivery?

Because we are not a subscription service, you do not have to skip anything.

You won't have to worry about paying for an unexpected delivery because you forgot to skip.

When will my delivery arrive?

Depending on your location, available delivery dates will be different.

You can view the available dates by going to menu page after entering your zip code, or signing up.

How do I track my delivery?

An email is sent to you with tracking information upon pick up.

You can also track your package on the Order History page.

What if I’m not home during delivery?

The courier will leave the box outside your door in an insulated package.

How do ingrediets stay fresh during transit?

All ingredients are packged in an insulated box with frozen gel ice packs.

This maintains a refrigerated temperature (36F ~ 41F) during the transit.

Do I have to be home to receive delivery?

No. The courier will leave your package outside your doorstep in an insulated box.

Can I narrow down my delivery window?

Unfortunatley, we have no control on what time the delivery will be made. Typically, the delivery is made between 8 AM and 7 PM.

How do I update my delivery address?

You can update your address under Settings. Alternatively, you can change your shipping address on the checkout page.

Account Info & Billing

How do I cancel my account?

Because we are not a subscription based model, there is no need to cancel your account with doofood. But if you would like us to remove your account information, kindly email us at family.service@doofood.com

How do I update my account information?

You can change your account information under Settings.

How do I update my payment information?

You can change your payment information under Settings.

How do I view my delivery and charge history?

All of your past orders and charge history can be viwed in Order History page.

How do I update the email address or password associated with my account?

You can update your password under Settings. As for changing the email, kindly email us at family.service@doofood.com with both your old and new email addresses. Because your email address is same as your ID, we need to manually change it from our end.

How do I unsubscribe from email announcements?

Kindly press the unsubscribe button to one of our emails.

What types of payment can I use?

We accept all credit cards and debit card. At this time, we do not accept any form of Food Stamps or EBT.

Gift, Credits, & Promotions

Where can I enter promo code?

A promo code can be entered on the sign up page.

If you already signed up, kindly email us at family.service@doofood.com and we will provide the credit to your account.

Where can I enter gift card code?

A gift card code can be entered on the sign up page.

If you already signed up, kindly email us at family.service@doofood.com and we will provide the credit to your account.

How do I purchase a gift card?

You can purchase a gift card on www.doofood.com/gift

Does DOOFOOD credit expire?

No. It does not expire.

Miscellaneous

Who should I email with a press inquiry?

Kindly email us at pr@doofood.com

I want to work at DOOFOOD. Who can I talk to?

Kindly contact us at hr@doofood.com. We will get back to you shortly.

Who should I contact for vendor/supplier inquiry?

Kindly leave us a message at family.service@doofood.com

How do I contact customer service?

You can email us at family.service@doofood.com

Does DOOFOOD have mobile app?

We are currently working on it and are scheduled to launch around June 2022.