FAQs

ORDER

How much does DOOFOOD meal cost?

Meals range from $10 ~ $13. For meals with high-cost ingredients (such as beef, salmon), they will tend to range between $12~$13. For meals with lower-cost ingredients (such as chicken), they will tend to range between $10~$11.

Does DOOFOOD credit expire?

No. It does not expire.

If I cancel my future order, how am I refunded?

DOOFOOD credit is provided to your account at the same monetary value. You can use this credit for future orders. If you wish to receive a full cash refund, you can email us at family.serivce@doofood.com. We will review and provide refund within 2~3 business days.

When will I be charged?

Customers are charged as soon as order is placed on our website.

FOOD

Is DOOFOOD free from added hormone & antibiotics?

DOOFOOD beef is free of added hormones. Pork & chicken are free of added hormones by law. As for the antibiotics, we only source from farms that does not use antibiotics as sub-therapeutic purposes.

Are DOOFOOD ingredients absolutely non-GMO?

Yes. There are absolutely no GMO ingredient in your DOOFOOD meals.

How does DOOFOOD obtain nutritional contents of each recipes?

DOOFOOD uses USDA (U.S. Department Agriculture) nutrition database to analyze each ingredient then compiles to produce full nutrition chart of each recipe.

How do I know I'm eating variety of Vitamins and Minerals from DOOFOOD?

DOOFOOD provides nutrition chart with every recipe showing the contents of vitamins and minerals.

Does DOOFOOD offer any special type of meals?

Not yet. However, we plan to provide such service in the future.

Does any of DOOFOOD recipe include MSG?

Never.

MISCELLANEOUS

I want to work at DOOFOOD. Who can I talk to?

Kindly contact us at family.service@doofood.com. We will get back to you shortly.

Who should I contact for vendor/supplier inquiry?

Kindly leave us a message at family.service@doofood.com

How do I contact customer service?

You can go to "CONTACT US" link on the homepage. Leave us a message and we will get back to you within two days. Or you can email us at family.service@doofood.com

Does DOOFOOD have mobile app?

Not yet, but we are working on it.

COOKING

Do I have to eat the food on the day of delivery?

No. All the meat/seafood are vacuum sealed and vegetables are bagged in a tight container. As long as meat/seafood are frozen & vegetables are refrigerated, your DOOFOOD meals can be consumed within a week of the delivery.

Is the receipe included in the Meal Kit?

Yes

What kitchen tools do I need to cook DOOFOOD?

Pots and pans. Occasionally a colander.

Do I have to wash ingredients?

No. All ingredients are pre-washed and pre-cut. Ready to be cooked.

How long does it take to cook DOOFOOD?

Cooking time varies between 6 minutes to 20 minutes per single serving. It will take slightly longer for larger portions. We provide cooking time reference for all servings on the recipe sheet included in the delivery.

Which ingredients do you assume I have at home?

Salt, pepper and olive oil. That's it.

Does DOOFOOD meal kit offer rice as well?

Yes. We offer Minsley Organic Microwavable Brown Rice as added purchase.

DELIVERY

Is there delivery charge?

No. You do not pay for any delivery.

Is there a minimum order amount to place an order?

Yes. We have $60 minimum order amount. This is due to high cost involved in shipping & packaging (highest cost material being the insulator). For local Queens area , where DOOFOOD driver delivers personally, minimum order amount is $30.

How can I find out whether you deliver in my area?

Please click on "Delivery Area" tab on bottom of the webpage.

How do ingrediets stay fresh during transit?

Icepacks keep ingredients cool and fresh in DOOFOOD insulated icebox.

What time will DOOFOOD delivery arrive?

UPS will deliver your DOOFOOD meals before 8PM on your ordered date. However, depending on their volume and weather conditions, meals are delivered after 8PM in rare cases.

Where does DOOFOOD deliver to?

Please click on "Delivery Area" tab on bottom of webpage.

Do I have to be home to receive delivery?

No. We will leave DOOFOOD icebox on your doorstep.

Will ingredients be ok outside?

Yes. Our insulated iceboxes keep ingredients fresh & safe.